What skills do leaders need right now?

What skills do leaders need right now?

2020 has delivered an arsenal of inspiration for memes. I like the one where an enormous chicken arrives on a beach and the caption says, What now July? It makes you laugh in that way where you might just start crying at the same time.

For leaders, the COVID-19 pandemic has struck us right in the guts. We have had to be fleet-footed on the quicksand underneath us, watch out for what was coming overhead and all the while, keep our teams informed and engaged. Leadership in calm waters is one thing – working collaboratively and in consultation, executing profitable plans, driving stakeholder returns and leading strategy – however right now, these are not the only skills leaders need.

So, what are the skills that leaders need in 2020, a world in which we are facing and still bracing for the largest global pandemic in living memory?

Quick siphoning of information

Good leaders are avid readers for they take their inspiration and information from the world through a variety of sources. There is no limit to the information available. However,  the skill lies in working out what is useful, and what isn’t. Being able to analyse information and understand the bias, agenda, political persuasion or just grand-standing, is key to absorbing the information that will help and not hinder. Leaders need to be quick thinking to remove the information and the sources that aren’t useful or true – for it can cloud judgement and impact decisions.

Clear communication of information

In ‘normal’ times, leaders might have people to support and craft their communication. Meeting agendas and presentations are planned, there are multiple drafts of newsletters, and media release quotes are carefully honed. However, in a crisis, with things changing so rapidly, there just isn’t time.

A leader must have exceptional communication skills – interpersonal, written and public speaking – as well as an understanding of the mechanics of communication to both construct and deliver messages appropriately for their audience and context. In crisis, internal and external stakeholders are more stressed, critical and demanding of information. A leader needs to rise to this challenge.

Understanding how culture works

There is no greater time to reinforce or destroy your company culture than during a crisis. Leaders might think that their staff will give them some grace in a crisis, but the opposite is often true. Especially during a crisis, people turn to their leaders for guidance and direction, and behaviour in accordance with the company values, goals and mission statement. How leaders ‘approach their work’ in a crisis, such as solving problems, making decisions, achieving goals, etc., is exactly what staff think they should be doing: ‘that is why they get paid the big bucks!’ Staff want to be proud of their leaders and hold them in great respect, so the behaviour of leaders in times of stress will be under the microscope and will be the topic of discussion for a long time to come. i.e. ‘They say they value honesty, but when COVID-19 hit, they lied about when we were to be let off, and we couldn’t get any information.’ Leaders be warned.

Empathy

As the leader, it is your job to be empathetic to the needs of your team and those impacted by the crisis. Making decisions (often hard) needs to be done with care and compassion for how it will land with the people affected; this is important for the person or persons impacted, as well as how the wider team see you manage these situations.

In crisis, and in some companies, empathy seems to be a one-way street, and seldom is the leader’s own mental and emotional health checked on by the team. Hopefully you have developed a culture and built a team where this is a two-way street.

An example of empathetic leadership which particularly stood out for me was Jacinda Arden, Prime Minister of New Zealand, giving herself and her team a 20% reduction in salary[1] even though their workloads would have at least tripled during COVID-19. This demonstrated great understanding and standing in solidarity with her people.

Managing the responsibility load

Many organisational charts have one person at the top, and in small and medium size businesses especially, the ethical, legal, financial and strategic responsibilities of the company often rest on the shoulders of one person. This is tough, and as they say, ‘it can be lonely at the top’. COVID-19 has put enormous pressure on leaders to make big, hard, challenging and emotional decisions about everything from the cost of toilet paper to negotiations with banks, to the management of personnel. I know many business owners who have rethought entire product lines, dissolved partnerships, let staff go, stopped projects, re-thought tax strategies, relinquished leases and more – all within the space of six weeks. It is a lot. And carrying the responsibility load – especially when there is no end in sight – is particularly draining. It might seem glib to mention self-care at this point, however, it is vital to the sustainability of a leader’s ability to lead and manage the burden. Companies also would do well to look after their leader’s emotional health right now, burn-out is just around the corner.

Courage

Courage is often misunderstood as not being scared or put off by adversity. However, courage is in fact being scared but doing it anyway. Even if you have a good team around you, the research has been done, and the insights and strategy determined, there is always a moment in time, a pause, in which everyone stands around the metaphorical red button where the leader is standing, waiting for her hand to come down and press ”go”. ‘Let’s do this’ they say. And then everyone breathes again and gets on with it. This must happen thousands of times a day and yet it is the courage of the leader, the one/s with the ultimate responsibility for the team, to make that final call. Fear is a perfectly normal response to making change and taking action, but courage, the ability to step through and do it anyhow will make things happen and in the case of COVID-19 – fast.

Many leaders going into the COVID-19 crisis may have had these skills already in their kit, but for others we’ve had to find them along the way – these are lessons we’ll always remember in a year we’ll never forget.

For all the leaders who have spent money on innovations, and new products and services not knowing if it was going to work, who’ve laid off people, taken a completely different direction, changed markets, reimagined their business or just kept showing up, thank you for your leadership. Together with your teams, you will work hard to find a new reality in and amongst coronavirus, because that is what true leaders always do.

[1] https://www.theguardian.com/world/2020/apr/15/jacinda-ardern-and-ministers-take-20-pay-cut-in-solidarity-with-those-hit-by-covid-19

Let’s talk about FAKE NEWS

Let’s talk about FAKE NEWS

Propaganda, manipulation, influence, rumours have always existed. But, thanks partly to activities across the Atlantic, we now have a new name for them… FAKE NEWS!

By definition, fake news is deliberately false or rigged information spread through digital or social media. It is notably in the aftermath of Brexit and during the American and French presidential campaigns of 2016-2017 that the expression “Fake News” exploded as these three political campaigns were subjected to the dissemination of false information on social networks, created with the aim of influencing voter behaviour.

When we know that two-thirds of American adults get their information via social networks and that, in France, one-third of social media users surveyed think that some fake news is true, it becomes an issue.

During the Covid-19 pandemic, there was a resurgence of fake news with disastrous consequences. Sometimes far-fetched, often misleading, this false news swarmed on the internet during the containment. The internet and the rise of social networks have accentuated this phenomenon of misinformation by radically changing the traditional information circuit.

How is this happening?

  1. By creating interdependence between media, social networks and search engines, we no longer access information directly through a media (TV, radio or newspaper) but we often use an intermediary such as: Facebook, Twitter, Google, YouTube etc…
  2. By allowing everyone to become a media outlet, there is no monopoly anymore on the crafting of “news”. What was restricted to journalists is now an open bar.

Sure, solutions have been put in place. “Fact-checking” is broadcasted as the new Eldorado but when it was used before, it led to more scrutiny and scepticism from the general public.

When two institutions such as the AFP and Le Monde feel the need to create fact-checking departments (the MediaLab and Decodex), it is both a commendable effort and a self-inflicted injury. Isn’t that at the core of what a media does? Isn’t fact-checking an absolute part of the job?

In 2019, the French government adopted an “anti-fake news” law and most social networks followed suit. Facebook, Google and Twitter, Mozilla, as well as advertisers and representatives of the advertising industry have signed a code of good practice against misinformation with the European Commission.

Too little too late?

And what about our industry? Aren’t PR agencies, along with news agencies, social networks and search engines, key players in the information economy?

Sending hundreds/thousands of press releases per day, PR agencies overwhelm journalists with content which is both an essential link in the information chain between companies and media but also very often unverified and biased.

As a key player in the media cycle, we have a duty of transparency and an obligation of being a reliable and trusted source of content just as much as these players. Often under fire from critics or even openly condemned, the press and journalists must be able to trust agencies to provide them with verified and balanced content.

What concrete solutions can we put in place beyond a simple code of good practice against disinformation, which is certainly helpful but still too ineffective for us as information professionals? Providing verified, traced information is nowadays the duty of communication agencies. In order to protect clients or to facilitate the work of journalists, agencies must strengthen the systems they put in place to control and monitor information. In addition to the necessary adherence to a code of good conduct and raising the awareness of our ecosystem to the issue of fake news, the use of new technologies such as the blockchain is an option to be carefully considered.

There are solutions out there to certify the flow of information we send. It’s time agencies go beyond simply adhering to a code of good practices and create a label of controlled information which will be a warrant of trust. Otherwise, we will forever be associated with the “fake news” stamp of infamy.